How can I send in a MōVI, ALTA or other Freefly accessory for service or repair?

If you would like to send an item to Freefly Systems to be serviced or repaired, please submit an RMA support request on and a Freefly Technical Support Specialist will be in contact to assist you as soon as possible. You can also contact the team directly at


If you have any questions or would like to speak with an RMA Agent, you can leave us a message and we will call you back at: +1 (425) 485-5500


Hours of Operation: M-F 7am-7pm PST
Phone: +1 (425) 485-5500

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